DARAMOLA STEPHEN

Customer Service Representative

Lagos, NG.

About

Customer-focused professional with a proven track record in technical support, compliance, and program coordination, dedicated to enhancing operational efficiency and client satisfaction. Adept at leveraging strong communication, problem-solving, and data management skills to resolve complex issues promptly and build lasting stakeholder relationships. Committed to delivering exceptional service and driving positive outcomes in dynamic environments.

Work

3-Way Communication Ltd

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Technical Support Officer

Lagos, Lagos State, Nigeria

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Summary

Provided first-level technical assistance and support for computer systems, software, and hardware, ensuring minimal disruption to operations for internal staff and external clients.

Highlights

Provided first-level technical assistance, effectively resolving incoming queries and issues related to computer systems, software, and hardware for internal staff and external clients.

Managed and resolved diverse technical issues, ensuring minimal disruption to operations and maintaining high levels of user satisfaction.

Documented, tracked, and monitored all technical problems, contributing to a comprehensive knowledge base that streamlined future resolutions.

Applied strong problem-solving skills and meticulous attention to detail in technical troubleshooting, enhancing system stability and user experience.

Maintained professional communication with clients and colleagues throughout the support process, fostering positive relationships and clear transparency.

3-Way Communication Ltd

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Compliance Officer

Lagos, Lagos State, Nigeria

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Summary

Supported school compliance processes, ensuring all required documentation and operational procedures met strict regulatory standards and facilitated timely reporting to stakeholders.

Highlights

Supported school compliance processes, ensuring 100% adherence to strict regulatory standards for documentation and operational procedures.

Authored and submitted timely and accurate reports on regulatory requirements, informing internal stakeholders and facilitating strategic decision-making.

Demonstrated meticulous attention to detail and strong data management skills in maintaining comprehensive compliance documentation.

Maintained detailed records and provided clear communication to relevant parties, ensuring all stakeholders were informed of regulatory updates.

Efficiently managed multiple compliance tasks concurrently, consistently achieving high accuracy and meeting all critical deadlines.

Freelance

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Graphic Designer & Web3 Visual Strategist

Remote, ,

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Summary

Managed remote design projects, developing visual strategies and creating engaging digital content for diverse clients while ensuring high satisfaction.

Highlights

Managed diverse remote design projects, collaborating effectively with cross-border teams to deliver cohesive visual strategies.

Developed innovative visual strategies and created engaging digital content using Canva, enhancing client brand presence and audience engagement.

Collaborated closely with clients to deeply understand their needs, delivering tailored visual solutions that consistently exceeded expectations.

Cultivated strong client relationships, ensuring high satisfaction rates with all delivered visual content and strategic solutions.

Designed compelling visual content that simplified complex information, improving audience comprehension and engagement.

Volunteer

Program & Communications Assistant (Volunteer)

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MDIS (Project Support)

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Provided comprehensive support to program participants and coordinated logistics for youth workshops, contributing to program outreach and retention.

Highlights

Provided comprehensive support to program participants through responsive communication and efficient issue resolution, ensuring high satisfaction.

Created and disseminated engaging communication materials, managing follow-up to contribute to program outreach and retention efforts.

Coordinated scheduling and logistics for multiple youth workshops and community events, ensuring seamless execution for all attendees.

Handled participant inquiries with professionalism and meticulous attention to detail, maintaining positive program perception.

Cultivated and maintained positive relationships with diverse stakeholders and community members, enhancing collaborative efforts and community engagement.

Education

Ekiti State University

Ekiti, Ekiti State, Nigeria
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Bachelor of Science (B.Sc.) Statistics

Courses

Data Analysis

Quantitative Methods

Information Management

Languages

English

Yoruba

Skills

Customer Service

Customer Support, Technical Assistance, Complaint Resolution, Conflict Management, Relationship Building, Client Relationship.

Communication

Written Communication, Verbal Communication, Active Listening, Clear Presentation, Presentation Skills, Stakeholder Communication.

Problem-Solving

Issue Resolution, Decision Making, Analytical Thinking, Critical Thinking, Technical Troubleshooting.

Administrative

Documentation, Data Management, Detail-Oriented, Organization, Record Keeping, Compliance Documentation.

Technical Skills

Technical Troubleshooting, System Support, Issue Resolution, Knowledge Management, Hardware/Software Support, Canva.

Soft Skills

Problem-Solving, Critical Thinking, Attention to Detail, Teamwork, Adaptability, Time Management, Reliability, Professionalism, Initiative.